Refund policy
Last updated: December 2025
1. Return window
You have 30 days from the delivery date to request a return. After 30 days, we’re not able to accept returns or issue refunds, except in special cases for defective products.
2. What can be returned
To qualify for a return:
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The item must be in like‑new condition and free of visible damage caused by misuse or drops.
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It must include all original accessories, cables and packaging.
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You must provide proof of purchase (order confirmation or receipt).
We may refuse returns that arrive heavily used, scratched, or missing parts.
3. Non‑returnable items
We do not accept returns for:
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Final‑sale or clearance items clearly marked as non‑returnable.
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Products with physical damage caused by improper use, accidents, liquids or unauthorized modifications.
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Any item returned after the 30‑day window, unless agreed in writing by our support team.
4. Defective or damaged on arrival
If your console arrives defective or damaged, you are fully covered:
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Contact us within 30 days of delivery with your order number and clear photos or video of the issue.
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We will offer you a free replacement or a full refund, at your choice.
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For defective items, we cover return shipping or may waive the return and send a replacement directly, depending on the case.
5. How to start a return
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Email us at [tu‑email‑de‑tienda@tu‑dominio.com] with your order number and a brief explanation.
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Our support team will reply within 1–2 business days with approval and return instructions.
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Ship the item using a tracked service as indicated in our email.
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Once we receive and inspect the return, we will confirm approval or rejection and process your refund or replacement.
6. Refunds
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Approved refunds are issued to the original payment method only.
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Processing time is usually 5–10 business days after approval, depending on your bank or card issuer.
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Original shipping costs are not refundable, except when the item is defective or the error is ours (wrong item sent, etc.).
7. Return shipping costs
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For change‑of‑mind returns (you no longer want the product), the customer is responsible for return shipping.
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For defective or damaged items, we either provide a prepaid label or reimburse reasonable return shipping costs.
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We strongly recommend a tracked and, for orders over $75, insured shipping service. We cannot refund items that never arrive back to us.
8. International orders
We ship to multiple countries. For international customers:
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Return shipping is your responsibility, unless the product is defective or we made an error.
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Any customs fees, duties, or import taxes related to returns are not refundable by us.
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Refund processing may take longer due to international transit and customs handling.
9. Exchanges
If you receive a defective console, we prefer to send a replacement unit so you can get back to playing quickly. In most cases, we will not ask you to pay extra as long as the replacement is the same model and price.
10. Gifts
If the item was marked as a gift and shipped directly to you, we can issue a store credit for the value of the return once it is received.
If the order was not marked as a gift, the refund will be issued to the original purchaser.
11. Important notice about brands
Our products are third‑party retro gaming devices. They are not manufactured, licensed, endorsed, or sponsored by Nintendo, SEGA, Sony, or any other original console brand. Any brand names or game system names are used only to describe compatibility and for identification purposes.
12. Local consumer law
This policy is designed for global use and follows common standards for online stores. However, some countries and regions (for example, the European Union, United Kingdom, Canada, Australia) grant additional mandatory consumer rights.
Where local law offers you stronger protection than this policy, your local legal rights will always prevail.
13. Contact
If you have any questions about returns, refunds or exchanges, contact us at:
Email: [tu‑email‑de‑tienda@tu‑dominio.com]